Fantastic Service

At the core of our company’s culture is “Client Happiness” – we have been fortunate to find and hire great people whereby “serving” our clients is in their DNA. We understand that when a call comes in from our client’s customer they need an amazing and seamless experience. The incentive and promotions fields have long been plagued by poor service and dissatisfied customers – too many companies working hard to incent sales people to sell their products or consumers to buy their products only to fail on the back-end; which can end up creating a poor experience, rather than an amazing experience.

At 360 our team ensures the customer’s needs are met and they are excited and happy about their experience with our clients brand/s. We believe that our key to delivering client happiness is a combination of our innovative technology platform, coupled with the high level attention to fantastic service from our Client Happiness Manager’s.

Our team understands that if you treat the customer how they should be treated and connect on a personal level, they will tell others. The brands we service know this. Our biggest referral source is our existing customers.

We are proud that since inception we have NEVER lost a client.

Build True Channel Partners

Most manufacturers today call their dealers, distributors and VAR’s partners, but do they feel like Partners? In our research, we have found that most “Partners” feel they are cash-flowing the relationship. On average manufacturers reimburse their partners in 60-Days due to their limited systems. Clients leveraging the 360 technology paid their partners in 6.7 days.

Most partners complain that they are reacting to promotions or missing valuable incentives due to a lack of communication. Further, they had no visibility into their claim status, which limited their ability to plan and wasted valuable time and energy chasing payments. Again, the 360 technology drastically improved the partner visibility allowing them to track real-time their claim submissions on-line and receive proactive alerts ahead of promotions so they can out manoeuvre their competitors.

The true definition of partnership is a shared arraignment where businesses agree to co-operate to ensure mutually beneficial goals are achieved. 360 can help you make this happen.

Sales Channel Engagement

Every company desires to ensure their channel sales partners (Retail Sales Associates, Dealer Reps, VAR’s, etc) are driving significant revenue, and staying healthy. A recent study showed that 55% of companies desire to increase sales effectiveness and engagement, yet 68% report a disconnect with their channel sales partners.

Companies can increase sales by engaging and enabling their channel sales partners. Sustainable sales growth must be structural, strategic and easy to use. Companies need to invest the same amount of thought, education and support as a direct sales team and this requires a systemized approach. The 360 Platform allows companies to stay Top of Mind and engage their channel sales partners through a number of innovative solutions. We have discovered six key drivers to engaging channel sales partners to sell more of your products versus your competitors.

Pay your sales channel in days, not weeks or months motivates and the simplicity of the system makes it easier for your partners to sell more.

Incredible Consumer Experience

Every brand asks themselves what it is their customers want and how they can give it to them. The challenge is typically in the execution. Investment in our technology has provided consumers a user friendly system to connect with the brand.

Many of our clients rave about how 360 answers customer questions, simple rebate claim processing uploaded through their mobile devices and the ability to track their claim real-time. The consumers rave about the choice; they can choose their reimbursement method. Interestingly, providing consumers a choice increases loyalty to the brand and ensures a positive experience with the company.

Deliver an unbelievable Customer Experience by treating your customers how you would want to be treated.

Amazing Insights / Visibility

Analytics are a critical tool in measuring the success of your strategies and campaigns. Within an organization, each department requires a unique view of the partner or promotions performance to ensure they are meeting their key performance indicators. Investing in the 360 Platform enhances a company’s visibility throughout the entire sales channel and organizational hierarchy.

Do you know what is being sold, where and by whom in real-time? On average, companies spend 9-12% of sales on their promotions – Does your company know where you are experiencing the greatest Return-On-Promotional-Investment dollars are?

The 360 Platform provides Visibility to make every incentive dollar spent more effective.

Game-Changing Technology

At our core we are a technology company, so it was relatively easy for us to discover the missing component in helping companies to grow their channel partner sales was through a technology solution. To build great technology solution you must listen – We invested our first 3-months and just Listened. We interviewed and met with thousands front line sales people and had in-depth conversations with brand owners.

The outcome was a technology platform that is providing our customers with a distinct competitive advantage. If you are “happy” with what you have in today’s competitive business environment you are already behind. The incentive and promotions game has just changed.

Do you have the Flexibility to run what you want, when you want and how you want? Can you take advantage of a competitive situation tomorrow if need?

Peace of Mind / Simplicity

Our clients are working smarter, not harder and giving themselves the peace of mind they deserve by leveraging our technology. Non-Value-Added work slows and organization down and hinders its ability to grow – Our proven technology makes it easier for you to focus on what you do best.

We have incorporated a proprietary fraud prevention detection system, which includes a 100% audit of all claims.

On top of the fraud prevention, CFO’s love the 360 Platform because it saves their companies money through a simplified pricing model and no-load fee’s. This provides peace of mind that they can see an immediate return on investment.