Client Happiness Builder (CSR)
CLIENT HAPPINESS BUILDER
a ROCKSTAR CLIENT HAPPINESS BUILDER.
360Incentives is looking for a passionate, talented and proactive person who we can rely on to ensure that our clients continue to receive the “Unbelievable Experience” that the customers have come to expect from us. This is a great opportunity for an individual that would like to grow with a fast growing technology company right here in the Durham Region! Working here means you can expect to be valued for your skills and be able to play to your strengths all while being pushed toward your personal and professional best!
Your primarily goal is ensure that our clients have a “Unbelievable Experience” by providing solutions to phone and email inquiries in a way that will blow peoples minds! You will do this through:
- Answering inbound calls from clients and their customers
- Navigating our Web based system to find solutions for our customers on the phone.
- Responding to email inquires and requests
- Providing an unbelievably high level of customer service
- A high desire to exceed expectations and make the people around you look like a hero.
- Comfortable with Microsoft Outlook, Microsoft Office and computers in general.
- Highly proactive, solutions oriented and able to prioritize multiple requests.
- Ninja quality organizational skills with main weapon being follow-through nun-chucks.
- Ability to work well independently and as a member of a team
- Obsessive attention to detail (like if you were a “Bieliber” and Biebs was the detail!)
- Be a strong independent worker that understands the joys of working in a team.
- Customer Service and/or Office Admin experience a huge asset.
- Pursuing or completed Post Secondary Education ideal.
- Unicorn wrangling, Ewok wrestling or Narwhal whale riding pretty much mandatory
This is a full-time salaried position paid at a level compensate with the experience of the individual for our location. Benefits include group health insurance plan as part of the compensation package. 360 Incentives is an equal opportunity employer.
At 360 Incentives, we help businesses do business better and are using technology redefine our industry. We live in the space between businesses and their front line people and we help to solidify their relationship by keeping things simple. Ultimately, we make people happy.